1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Name, email address, and contact information
- Account credentials and authentication information
- Shopify store data and product information
- Usage data and analytics from your store optimization activities
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our optimization services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Analyze usage patterns to improve our services
- Detect, investigate, and prevent fraudulent transactions
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist in our operations
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Portability of your data
- Restriction of processing
- Objection to processing
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our service. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.
8. Third-Party Services
Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].